Vegastars Verification Documents and KYC Checks
Vegastars verification documents can be requested for KYC before payments or withdrawals continue. The account may need to confirm identity, address, location or payment ownership before a payout is approved.
The main document groups are proof of identity, proof of address and proof of payment. Documents should be clear, original, readable, unaltered and consistent with the personal details registered in the account.
Prepare documents before a withdrawal request if the account asks for verification. Most avoidable delays come from cropped images, unreadable photos, outdated address proof, mismatched account details or unsafe masking of payment documents.
Verification Checks Before Payout Approval
KYC checks can be requested at any time when the account, payment method or withdrawal needs additional confirmation. Until identity and location are determined, service access, payment handling or withdrawal approval can be restricted.
- Use the same legal name as the one registered in the account.
- Make sure the date of birth and address match the account details.
- Upload only clear original documents or accepted digital documents.
- Show all four corners of the document when a photo is required.
- Avoid glare, blur, cropping and black-and-white images.
- Do not hide required name, date, address, expiry or payment details.
The goal is a document set that can be read without guessing. If the file makes the reviewer interpret missing details, the check can take longer or the document can be rejected.
Identity Documents That Can Pass
Proof of identity should show who owns the account. A passport, driving licence or government-issued ID card can be used when it clearly displays the required personal details.
| ID Type | Required Visible Details | Image Rule |
| Passport | Full name, date of birth, photo and expiry date. | Use a clear original photo with all corners visible. |
| Driving licence | Full name, date of birth, face and document validity. | Do not crop the card or cover required details. |
| Government-issued ID card | Name, age or date of birth, face and expiry where shown. | Make sure the image is readable and in colour. |
| Photo with ID | Face and government ID in the same request context. | Use only if this additional check is requested. |
| Biometric check | Identity confirmation through the requested verification flow. | Complete it only when the account asks for it. |
Identity proof can fail if the photo is blurred, the document is damaged, the name does not match the account, the expiry is missing or the file is a screenshot where an original photo is required.
Address Proof Within Six Months
Proof of address should confirm the residential address registered in the account. The document should show the full name, full address, issuer name or logo, issue date and enough visible detail to confirm that it is recent.
| Document Type | Accepted Condition | Rejection Risk |
| Utility bill | Shows name, full address, issuer and date within 6 months. | Can fail if cropped, outdated or missing address details. |
| Traditional bank statement | Issued by a licensed traditional bank and dated within 6 months. | Can fail if name or address does not match the account. |
| Official correspondence | Government, bank or recognised official letter with address and date. | Can fail if the issuer or date is not visible. |
| Digital-only bank statement | Not accepted as proof of address when it comes from fintech-only providers such as Revolut or Wise. | Use another accepted address document instead. |
| Old address document | Not suitable if older than 6 months. | Upload a newer document before requesting review again. |
Address proof should not be edited or visually reconstructed. If the address is partly hidden or the issuer is unclear, the document can be rejected even if the address itself is correct.
Payment Proof for Used Methods
Proof of payment connects the account holder to the method used for deposits or withdrawals. The required document depends on the payment method and should match the account details wherever possible.
| Payment Method | Proof Detail | Safe Masking |
| Bank card | Cardholder name, first 6 and last 4 digits where required. | Cover the middle digits and CVV. |
| Card statement | Name, visible first 6 and last 4 digits, transaction amount and date. | Hide unrelated sensitive information. |
| Bank transfer | Name, account or IBAN, date, amount, reference and bank logo. | Do not hide the details needed to match the transfer. |
| E-wallet | Account holder details and transaction information where requested. | Mask unrelated balances or private information. |
| Crypto payment | Wallet or transaction details that connect the payment to the account flow. | Show the requested transaction information clearly. |
Payment proof should show the used method clearly enough for a match. Over-masking can cause a rejection because the reviewer cannot connect the document to the transaction.
Card Photos and Safe Masking
Card proof requires careful masking. The middle digits and CVV should be hidden, while the details needed to identify the card and account holder should stay visible.
- Show the cardholder name if it is printed on the card.
- Show the first 6 and last 4 digits when requested.
- Cover the middle card digits.
- Cover the CVV on the back of the card.
- Show all four corners if a card photo is requested.
- Do not upload a blurred, cropped or edited card image.
The safest card proof is readable without exposing the full card number or CVV. If the masking hides too much, the file can fail; if it hides too little, it can expose sensitive data unnecessarily.
Why Verification Documents Get Rejected
A rejected document usually has a visible reason. The most common fixes are to upload a clearer file, use a more recent address document, show all required details or make sure the document matches the account information.
| Rejection Reason | Why It Fails | Fix Before Reupload |
| Name mismatch | The document name does not match the account. | Use a document with the same legal name. |
| Address mismatch | The address does not match the registered residential address. | Update the account if allowed or upload the correct address proof. |
| Outdated address proof | The document is older than 6 months. | Use a newer utility bill, traditional bank statement or official letter. |
| Cropped image | Required corners or details are missing. | Retake the photo with the whole document visible. |
| Blur or glare | The details cannot be read clearly. | Use better light and retake the image in focus. |
| Black-and-white photo | The file may not meet colour-photo requirements. | Upload a clear colour image. |
| Over-masked payment proof | Important payment details are hidden. | Keep required digits, name, date and transaction amount visible. |
Do not reupload the same rejected file without fixing the reason. A corrected document should solve the exact issue that caused the previous rejection.
Extra Checks and Biometric Requests
Additional checks can be requested when the account, payment method or transaction needs more certainty. These checks can include another ID document, a photo with government ID or biometric verification.
Extra checks are not always required. If they are requested, follow the account instructions and upload only the requested file type. Sending unrelated documents can slow the review because the requested item is still missing.
| Extra Check | When It Can Appear | How to Handle It |
| Additional ID | When the first identity document is not enough. | Upload the requested alternative document clearly. |
| Photo with ID | When account ownership needs extra confirmation. | Make sure the face and ID are readable. |
| Biometric verification | When the verification flow asks for a biometric check. | Complete the requested step in the account flow. |
| Payment-method check | When a deposit or withdrawal method needs ownership proof. | Upload the requested proof of payment. |
Verification Status and Withdrawal Readiness
Verification status can affect payout approval. A withdrawal can wait if identity, address, payment ownership or location still needs to be confirmed.
| Verification Status | Payout Effect | Next Check |
| No request open | Withdrawal can continue if other conditions are met. | Check method limits and bonus status. |
| Identity proof requested | Payout can wait until the ID is approved. | Upload a clear accepted ID document. |
| Address proof requested | Payout can wait until the address is confirmed. | Use a document dated within 6 months. |
| Payment proof requested | Payout can wait until method ownership is confirmed. | Upload proof that matches the used payment method. |
| Document rejected | Payout can remain paused until the file is corrected. | Fix the rejection reason before reupload. |
For timing, limits and payout-status checks after documents are accepted, use the withdrawal readiness page instead of treating verification approval as an instant payout guarantee.
Support Route for Document Issues
If a document keeps failing or the account message is unclear, support needs the document type, rejection reason and account details. A short, specific request is easier to check than a general message about failed verification.
- State which document was rejected or requested.
- Include the rejection reason shown in the account if visible.
- Use the registered account email.
- Explain whether the issue is identity, address or payment proof.
- Confirm whether a new file has already been uploaded.
- Do not send full card numbers or CVV through support messages.
If the document status still cannot be resolved through the account flow, use the support route with the exact document type, account email and visible rejection message.
FAQ – Vegastars Verification Questions
What Documents Can Vegastars Ask For?
Vegastars can ask for proof of identity, proof of address, proof of payment and additional verification such as a photo with ID or biometric check when needed.
Can Verification Affect Withdrawal?
Yes. KYC can restrict payments or withdrawals until identity, address, location or payment ownership is confirmed.
What ID Can I Upload?
A passport, driving licence or government-issued ID card can be used when it clearly shows the required personal details, photo and validity information.
How Recent Must Address Proof Be?
Proof of address should be dated within 6 months and show the full name, residential address, issuer and date clearly.
Are Revolut or Wise Statements Accepted?
Digital-only bank or fintech statements such as Revolut or Wise are not accepted as proof of address. Use an accepted utility bill, traditional bank statement or official correspondence instead.
What Is Proof of Payment?
Proof of payment shows that the payment method belongs to the account holder or matches the transaction. It can include card, bank transfer, e-wallet or crypto payment details depending on the method used.
Should I Show My Full Card Number?
No. Card proof should keep the required identifying digits visible, such as first 6 and last 4 where requested, while the middle digits and CVV are covered.
Why Was My Document Rejected?
A document can be rejected if it is blurry, cropped, outdated, damaged, black-and-white, mismatched with the account or missing required details.
Can Vegastars Ask for Biometric Verification?
Yes, biometric verification or a photo with ID can be requested as an additional check. Complete it only if the account asks for that step.
What Should I Send Support?
Send the document type, visible rejection reason, account email and a short explanation of the issue. Do not send full card numbers or CVV in a support message.